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Questions & Answers

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Below, you can find the answers to the most frequently asked questions and policies. Our policies are designed to promote transparency and fairness, ensuring a seamless and stress-free experience for all of our customers. If you require additional help, please don't hesitate to reach out.

Rental Information

What's the standard rental period?

Typically our tents rentals are for a single overnight. If you wish to rent for additional nights please make a note when booking and we can to arrange it (additional fees will apply)

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What does each package come with?

A-Frame Tents

This package comes with Tents, Twin inflatable air mattresses, Air Pump, Fitted Sheets, Blankets, Throw pillows, Bed trays, and themed accessories. Pillows for sleep not include for hygiene purposes, recommended to include BYOP (bring your own pillow) in any invites. 

 

Clear Stargazing Dome Tent

This package comes with One Clear Dome Tent, Ground Tarp, Air Pump, Blankets, Throw Pillows, and themed accessories. You can choose which set up fits your event.

The options include:

  • Queen Air Mattress

    • will include Fitted Sheet and Bed Tray 

  • Twin Air Mattresses (up to 4)

    • will include Fitted Sheets and Bed Trays​

  • Inflatable Couch and Two Inflatable Chairs

    • will include adjustable floor table​

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Inflatable Movie Screen and Projector

This package comes with One Inflatable Movie Screen, a Projector, an Extension Cord, Air Pump, Picnic Blanket, and Large Throw Pillows.

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Is there a deposit required?

Yes, we do require a refundable deposit at booking. The deposit is used to reserve your date and as a damage deposit. The deposit is $75 and can be refunded after all party items are assessed for damages. If no damages are found then the entire deposit will be returned by the end of day of pick up.

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Is there a minimum rental number for A-Frame Tents?

Yes, there is a minimum rental of 2 tents to schedule.

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Is there an age range for tents rental?

Yes, our tents are not suitable for children under 4 years of age. 

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Are there travel fees?​

We service Bulverde/Spring Branch/San Antonio as well as surrounding areas. There is no travel fee if you are within 20 miles of zip code 78163. If the event is outside this radius there will be a delivery fee.

20-40 miles - $35.00 fee

41-60 miles - $60.00 fee

Over 60 miles is subject to pricing

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Important considerations when booking

It is recommended that you reserve the highest number of tents you think you will need as we can reduce the count of the party at confirmation 7 days prior to your event. Availability to add tents to your count are not guaranteed since we can sell out of tents. Please keep this in mind when booking.

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General Information

Cleaning 

 

How are the tents cleaned?

We understand how important it is to know you are sleeping in clean spaces. All tents, rugs, pillows and stuffed animals are spot cleaned and sanitized with steam. All sheets and blankets are washed in fragrance free detergent after each party. If there is a need for excessive cleaning due to stains a fee of $10 per item will be applied.

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Damages

 

What to avoid in the tent area

No smoking is allowed around or in the tent areas. It is strongly suggested that should be avoid these items in the tent area: Slime, Paint, Nail Polish, Dark colored juices, and food like pizza and spaghetti. Please keep all pets out of the tent area.

 

Bed wetting

Unfortunately, bed-wetting accidents or animal accidents will automatically be a replacement fee.

 

What if something gets damaged?

As a parent I understand accidents happen and sometimes things get damaged. In the instance something is damaged you are liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when delivered. This also applies to any missing items. Night Owl Nooks will decide if an item needs to be replaced at time of pick up. If damages are greater than deposit payment is due at time of discovery.

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Damaged item replacement fees:

  • Dome Tent- $150

  • Tent legs or dowels $20 each

  • Fabric Canopies- $40

  • LED Lighting- $5-10 per item

  • Inflatable Mattresses- $25 

  • Fitted Sheets- $15 

  • Blankets- $15

  • Decorative/Throw Pillows- $10

  • Adjustable Bed Tray-$25

  • Lantern- $10

  • Rugs $20

  • Air Pump $25​​

Setup Questions

Setup Space Needed

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A-Frame Tents

The overall size of the tent and the twin air mattress combo is approximately 35”W x 75”L. We can arrange the tents in many different configurations allowing them to fit in most spaces. However, it is the clients responsibility to be sure the space is large enough to accommodate all tents reserved. If not, there will not be any refunds. If you are unsure please send us a photo of the space with dimensions. *If the tents are going to be setup on flooring such as tile or hardwood please let us know at booking so we can provide grip for the tents to prevent sliding.

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Clear Stargazing Dome Tent

The overall size of the tent is approximately 15' x 15' around. There will need to be at least 2' all the around the tent to allow for ease of movement around the tent for setup. There are multiple options for the set up inside the tent. You can choose from any of the following options; an inflatable queen size mattress, inflatable twin size mattresses (up to 4), or an inflatable couch and chairs. Custom combinations can be arranged. 

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Inflatable Movie Screen and Projector

The overall size for the inflatable screen is 13'L x 5'W x 10.5'H with screen dimensions of 11.3' x 6.2'. With this rental you will also get a picnic blanket and pillows. If additional blankets and pillows are needed they will need to be requested at time of booking.

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Set Up and Clean Up Time

Setup can take between 45-90 minutes depending on your event and how many tents will be setup. Breakdown and pickup is usually quicker between 30-45 minutes. Please be sure to have in and around the tent area and all trays cleaned up before we arrive to breakdown to make the quicker. Cleaning fees may be applied if necessary. 

 

Prior to Arrival

Please be sure to have an open space with all furniture moved BEFORE arrival. We do not move furniture. If we are forced to move furniture for any reason in order to setup, there will be a $25 fee. 

Changes to Event

Final details will be confirmed 7 days prior to the event date. Changes including final tent count, theme changes and add ons will need to be addressed at this time. You will be responsible for the full final balance owed if you do not let us know 7 days in advance of any changes to counts. We will do our best to accommodate changes to the theme or add ons if we are within the 7 day time frame. 

Cancellation Policy

If you need to cancel for any reason, please notify us at least 7 days before the scheduled event. You will be able to reschedule the event for any available date within six months. If you do not have a new date just yet, no worries just contact us when you do. Your initial deposit can be transferred to another day within six months of the originally scheduled date. We will do our best to accommodate a new date but please keep in mind we tend to book up a month or more in advance. Reschedule as soon as you have committed to a date. If we are not notified at least 7 days prior that you need to reschedule, you could lose your deposit. We understand things arise and life happens so we will try our very best to accommodate your situation. If you choose to completely cancel the event for any reason, there will be no refunds, the deposit shall be forfeited if you choose not to reschedule for a later date. You agree to these terms and our policy when you book with us.  

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